At Novalei, we want your Golden Hour ritual to start as soon as possible. Below you'll find everything you need to know about processing times, delivery windows, and order tracking.
Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. You'll receive a confirmation email with tracking information as soon as your order ships.
Orders placed on weekends or public holidays will begin processing the next business day.
Delivery Times
Once dispatched, delivery times vary by destination:
| Region | Estimated Delivery |
|---|---|
| United States | 7–12 business days |
| United Kingdom | 7–12 business days |
| Canada | 7–12 business days |
| Australia | 7–12 business days |
| Other international destinations | 7–14 business days |
Total time from order to delivery is typically 8–14 business days, accounting for processing plus transit.
Please note these are estimates, not guarantees. Delivery times may be affected by customs processing, local courier delays, holidays, or other circumstances outside our control.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number and a link to follow your package's journey. If you haven't received tracking information within 3 business days of placing your order, please check your spam folder or reach out to us at novaleishop@gmail.com.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order. Any applicable rates will be displayed before you complete your purchase.
Customs, Duties & Taxes
For international orders, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at novaleishop@gmail.com with your order number. We'll track it down and make it right — whether that means following up with the carrier or arranging a replacement.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are unable to modify an order once it has been dispatched, and we're not responsible for orders delayed or lost due to incorrect address information provided at checkout.
Questions?
We're happy to help. Reach out any time at novaleishop@gmail.com and our team will get back to you within 24–48 hours.