How does red light therapy work?
The mask uses LED light to gently warm the surface of the skin, supporting your skin's natural glow and helping it appear smoother and more refreshed with regular use. It's designed to fit into a relaxing nightly or weekly ritual — not a clinical treatment.
How long does it typically take to see results from skincare products?
Most skincare products require consistent use for 4-6 weeks to show visible results. Patience and daily application are key to achieving your best skin.
What is your return policy?
We want you to love your purchase. If you're not satisfied, contact our customer service team within 30 days of purchase for return or exchange options.
Are your products cruelty-free and vegan?
We're committed to ethical beauty. Check individual product pages for specific certifications, as our range includes both cruelty-free and vegan options alongside conventional formulations.
Can I use multiple serums together?
Yes, but layer them strategically. Apply lighter, water-based serums first, then heavier oil-based ones. Allow each layer to absorb before applying the next. Start with one new product at a time to monitor your skin's response.
How should I store my beauty products?
Store products in a cool, dry place away from direct sunlight and heat. Keep lids tightly closed to prevent contamination and oxidation. Some serums and oils benefit from refrigeration during warmer months.
Still Have Questions?
We're here to help. Reach out any time at hello@novalei.com and our team will get back to you within 24–48 hours.